Privacy Policy
Placeholder draft, last updated July 2026. To be reviewed by a qualified UK data protection professional before publication.
1. Who we are
Hivedesk Ltd ("Hivedesk", "we", "us") is a company registered in England & Wales, providing outsourced front desk, back office, finance and social media support to UK professional practices. This policy explains how we collect, use and protect personal data when you visit our website or engage our services.
2. What we collect
- Contact details you submit through our booking or contact forms (name, business name, email, phone number, message content)
- Information shared during discovery calls and onboarding
- Where relevant to delivering our service, limited client and patient data processed on your behalf, under the terms of our engagement with you
- Basic website usage data (pages visited, general location, device type)
3. How we use it
- To respond to enquiries and arrange discovery calls
- To deliver, manage and improve the services set out in your SLA
- To meet legal and regulatory obligations
- We do not sell personal data to third parties
4. Legal basis
We process personal data on the basis of legitimate interest (responding to enquiries, running our business), contract (delivering agreed services) and consent (where you've explicitly opted in, such as marketing communications).
5. How long we keep it
We retain enquiry data for as long as reasonably needed to respond to you, and client data for the duration of our engagement plus any period required by law or your instructions.
6. Your rights
Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. To exercise these rights, contact us at hello@hivedesk.co.uk.
7. Contact
Questions about this policy can be sent to hello@hivedesk.co.uk.