Terms of Service
Placeholder draft, last updated July 2026. To be reviewed by a qualified UK commercial solicitor before publication and before any client signs an SLA.
1. Agreement
These terms, together with your signed Service Level Agreement (SLA), govern the relationship between Hivedesk Ltd and any client engaging our services. Where these general terms and a signed SLA conflict, the SLA takes precedence.
2. Services
Hivedesk provides dedicated virtual assistant services across front desk, back office, finance, content and social media, and business process automation, as agreed in your SLA. Services are delivered within your assistant's contracted monthly hours.
3. Fees & payment
Fees are billed monthly in advance. A one-time onboarding fee applies to new engagements. Third-party costs such as Meta/Instagram ad spend are billed separately and are not included in your assistant's monthly fee.
4. Term & termination
Engagements run month-to-month. Either party may terminate with 30 days' written notice. No annual lock-in applies unless separately agreed in writing.
5. Quality & replacement
If your assigned assistant is not the right fit, Hivedesk will provide a free replacement within 5 working days of written notice, subject to a reasonable handover period.
6. Confidentiality
Both parties agree to keep confidential information disclosed during the engagement private, under the terms of a signed NDA where applicable.
7. Limitation of liability
Hivedesk's liability under these terms is limited as set out in your SLA. Nothing in these terms excludes liability that cannot be excluded under UK law.
8. Governing law
These terms are governed by the laws of England & Wales.
9. Contact
Questions about these terms can be sent to hello@hivedesk.co.uk.